18 Help

Call Us: +18773581298

True customer satisfaction

Refunds / FAQs

Refunds


If for any reason you are not happy with your product, please contact us immediately. Our customer support team can provide replacement products, track your order or provide a full refund if there has been a service issue.


Please email our support department on support@18help.com with your request, and include your:

  • Name
  • Email Address
  • What you purchased
  • Your issue/why you require a refund

Our team will respond within 48 hours and provide a full resolution to your problem.



FAQs


I don't recognize the charge on my bank account statement


If 18help.com appears on your credit card statement then you have been billed for purchasing one of our health products. We provide billing support for online health stores and pharmacies, which is why 18help.com appears on your statement. To request information about what you purchased, or if you believe you have been billed in error, please contact support@18help.com


My order hasn't arrived, what do I do?


We are more than happy to reship your product at our expense, or provide you with a refund if your order has not arrived, arrived damaged, or you are not satisfied with the quality of the product. You may apply for a refund by contacting our Customer Support Team on support@18help.com


I didn't receive a confirmation email when I purchased my product


A sales confirmation / receipt email is issued immediately following your approved purchase. A valid email address must be entered with your purchase in order to receive this email receipt confirming your order. Please ensure you check your spam/junk email folder if you have this filter activated on your inbox. If you feel that you have not entered your email correctly, or would like to have this information re-sent, please contact our customer support directly.


I double clicked when submitting the payment, will I be billed twice?


No, our payment provider prevents the payment from being charged twice when purchasing products


Where can I find my order reference number?


When you purchase a product from us, you are issued a confirmation email with your transaction details. Please refer to this email for your order reference number.


Will I ever be billed again?


No. We do not support any merchants who operate membership programs or recurring billing. The only way you will ever be billed again is if you make another, separate purchase from one of our members sites in the future.